P88 Privacy Policy — Your Data is Secure

1 Introduction

P88 (https://p88.plus) is a trusted online gaming platform in Bangladesh. We place the highest priority on protecting our users' privacy. This Privacy Policy clearly explains what information is collected when you use the p88 platform, how that information is used, and the steps we take to keep your data secure.

This Privacy Policy applies to p88's website, mobile application, and all associated services. By registering on p88 or using our services, you are deemed to have accepted the terms of this Privacy Policy. We encourage you to read it carefully before registering.

2 What Information Is Collected

P88 only collects information that is necessary to operate our services properly. We never collect data beyond what is required. A detailed breakdown of the information collected is provided below:

A) Information Collected at Registration

• Full Name, Date of Birth, and Gender
• Mobile number and email address
• Address (District and Division)
• Preferred Currency and Language

B) KYC Verification Information

• Copy of National ID or Passport
• Selfie or live face verification
• Proof of Address (Utility Bill or Bank Statement)

C) Financial Transaction Information

• Deposit and Withdrawal History
• Payment method details used (bKash, Nagad, Rocket number)
• Transaction date, time, and amount

D) Technical Information

• IP Address & Device Type
• Browser information and operating system
• Login time and session duration
• Gaming Activity Log

3 How Information Is Used

P88 uses collected data for specific purposes only. The purpose for each type of data is clearly outlined below:

• Account Management: For registration, login, password recovery, and all account-related actions.
• Transaction Processing: To process deposits and withdrawals quickly and accurately.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Customer Support: To resolve your issues and answer your questions quickly.
• Responsible Gaming: Identifying unusual gaming patterns in order to provide appropriate support.
• Marketing (With Consent): To send you relevant offers and promotions, with your consent.
• Legal Obligations: To comply with applicable laws and regulatory requirements.

4 Data Sharing Policy

P88 is firmly committed to protecting your data. In limited and specific circumstances, certain information may need to be shared:

• Payment Processor: Necessary information is shared with bKash, Nagad, and Rocket to process transactions. Each provider adheres to their own privacy policy.
• Law Enforcement: Information may be disclosed pursuant to a court order or a lawful request from a competent authority.
• KYC Provider: Your information may be shared with an authorized third-party KYC provider for identity verification purposes.
• Security Services: Limited technical data may be shared with cybersecurity and fraud prevention service providers.

Outside of the circumstances listed above, your data will not be shared anywhere without your explicit consent. All of our third-party partners operate under strict confidentiality agreements.

5 Cookies & Tracking Technologies

P88's website and app use cookies and similar tracking technologies. Cookies are small data files stored on your device that help improve your browsing experience.

Types of cookies we use:

• Essential Cookies: These are essential for the site to function properly. They are used for login sessions, security, and core functionality.
• Performance Cookies: Used to measure site speed and performance. No personal data is collected.
• Functionality Cookies: To remember your preferences, such as language settings or theme choices.
• Analytics Cookies: Used to analyze user behavior and improve our services. Applied on a consent basis.

You can manage or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.

6 Data Retention Period

P88 does not store your data indefinitely. Each category of information has a defined retention period:

• Account Information: For the duration the account is active, and for a minimum of 5 years after closure (as required by law).
• Transaction Records: 7 years from the date of the last transaction, as required to comply with anti-money laundering laws.
• KYC Documents: Up to 5 years after account closure.
• Gaming Log: Up to 2 years.
• Communication History: Support chat and email records for up to 3 years.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

Once the specified retention period expires, data is securely deleted or anonymized. If any data must be retained longer due to legal obligations, you will be informed.

7 Your Rights

As a p88 user, you have the following rights regarding your personal data. Contact our support team to exercise any of them:

• Right to Access: You may request to know what data p88 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data in certain circumstances, provided there are no legal obligations requiring its retention.
• Right to Restrict Processing: You may request to temporarily suspend data processing while a dispute is ongoing.
• Right to Data Portability: You may request a copy of your data in a readable format.
• Right to Object: You may object to the use of your information for marketing purposes.
• Right to Withdraw Consent: You may withdraw any previously given consent at any time.

Once a rights request is submitted, p88 will typically respond within 30 business days. For urgent matters, please reach out via live chat.

8 Security Measures

P88 uses multiple layers of security to protect your data:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): OTP verification is used to add an extra layer of security to your account.
• Firewall Protection: Advanced firewalls and intrusion detection systems are active around the clock.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Restricted Access: Only authorized personnel are permitted to access sensitive data.
• Data Masking: Sensitive data such as payment numbers is masked within the system.
• Backup & Recovery: Regular data backups are maintained to ensure your information is never lost.

9 Minor Protection

P88 is an 18+ platform. We strictly ensure that no minors can access our services. To that end:

• Age is verified at the time of registration.
• Proof of age is collected as part of the KYC process.
• Additional verification is carried out in suspicious cases.
• No data from minors is knowingly collected.
• If a user is found to be a minor, their account will be immediately closed and all collected data will be deleted.

If you are aware of a minor using p88, please contact us. To learn more about responsible gaming, visit our Responsible Gaming View the page.

10 Privacy Policy Changes

P88 reserves the right to update this Privacy Policy as needed. When changes are made:

• The updated policy will be published on this page, and the "Last Updated" date will be revised accordingly.
• You will be notified in advance via your registered email or SMS of any significant changes.
• Continued use of our services after any changes constitutes your acceptance of the updated policy.
• You have the option to close your account if you do not agree to the updated policy.

11 Contact Us

For any questions, complaints, or to exercise your rights regarding the Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Click the chat icon at the bottom right of the site (active 24/7)
• Average Response Time: Under 3 minutes

We take all data security concerns with the utmost seriousness. Our dedicated privacy team will resolve your request within 30 business days.

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